Winter Plant Hotel terms

1. Your request is not a booking yet

Sending the online form (or calling us) is a request. Your space is reserved only after we review your plants and photos, send you a quote, and you accept it in writing. We may decline plants that are too large or heavy to move safely, have serious pests or disease, or that we don’t have room for.

2. What we do for your plants

Your plants stay in a heated greenhouse kept at 65°F or warmer, with knowledgeable staff on site every day to monitor, water and care for each plant based on its needs.

Every plant starts in our quarantine area and is treated with neem oil and insecticidal soap, or another suitable treatment, used according to the product label. Plants move to their winter space after they pass a check.

Each pot gets a tag with your name and its own plant ID. We take photos at pickup, loading, unloading, placement, during the stay and at return. If we notice anything important about a plant or pot, we write it down with photos and contact you.

3. Our care promise

We will do everything we reasonably can to keep your plants healthy and your pots free from damage. Plants are living things, so we cannot guarantee survival, growth, blooms or appearance. Some leaf drop and winter dormancy are normal.

4. Pots and containers: please read

Many pots are older and may have hairline or microscopic cracks, weak spots, old repairs or frost damage that can’t be seen. Moving heavy pots — lifting, loading, trailer travel, unloading and handling — can cause these to crack, chip or break, even when we are careful.

Please tell us about any cracks, repairs, fragile or valuable pots before pickup or drop-off. We may suggest moving a plant to a nursery pot, or decline a pot we can’t move safely.

5. Release of liability for damage

TO THE FULLEST EXTENT ALLOWED BY TEXAS LAW, YOU AGREE THAT COLOR CROP NURSERY, ITS OWNERS, STAFF AND DRIVERS ARE NOT LIABLE FOR DAMAGE TO OR LOSS OF YOUR PLANTS, POTS, SAUCERS, STANDS OR DECOR, INCLUDING DAMAGE CAUSED BY HIDDEN OR PRE-EXISTING DEFECTS, LIFTING, LOADING, TRANSPORT, UNLOADING OR HANDLING, PESTS OR DISEASE, WEATHER, POWER OR HEATING FAILURE, OR OTHER UNFORESEEN EVENTS, EVEN IF CAUSED BY OUR ORDINARY NEGLIGENCE.

This does not cover gross negligence or intentional misconduct, or any right the law does not allow you to give up. If something does happen, we will tell you promptly, share our photos and notes, and talk with you about it.

6. Pickup and return delivery (optional)

Pickup at your home and the spring return delivery to your home (with setup) are each charged as one trip. Each trip is $150 within 15 road miles of the nursery, measured one way; past 15 miles we add $2 per mile, one way, for that trip. Example: 30 miles away is $180 for pickup + $180 for return and setup = $360. It includes experienced staff, a covered trailer and extra loading care. Any price shown online is an estimate; your final price is confirmed by our team in your quote.

Please make sure there is a safe, clear path to your plants, and that someone 18 or older is there at pickup and return (or give us written instructions). We may stop or reschedule a move that isn’t safe.

7. Optional plant care (Plant Spa)

You can request add-on care from our Plant Spa menu: soil refresh, up-potting, fertilizer, cleanup, trimming and shaping, extra pest treatment, moss poles, stakes and trellises, spring color refresh, and spring setup at home. Menu prices are estimates. We confirm the price and you approve it before we do the work, and approved add-ons are added to your balance. Nothing is charged online.

Soil refresh is a full repot: we pull the plant, remove all the old soil, refill with fresh mix chosen for that plant, and replant it in the same pot. Up-pot is the same work into a bigger pot you provide, priced by the new pot size. If you supply your own soil or supports, you pay labor only. Premium gritty succulent mix and bendable sphagnum-filled moss poles are quoted.

These are estimated prices. Prices are subject to change due to unknown circumstances. Color Crop Nursery has the best intentions for your plants and will use best practices to make sure your babies are treated like our babies. We bring over 40 years of growing experience and a team dedicated to the care and attention your plants deserve.

8. Treatments

By booking, you approve the standard quarantine treatment above. If a plant needs a different treatment, we will contact you first unless it must be done right away to protect your plant or the other plants in the greenhouse. We will tell you what we used.

9. Stay length and return

All plants go home no later than March 1, 2027. We will contact you ahead of time to set your return date. A return date is not a promise of frost-free weather; we will talk with you about the forecast. If you can’t take your plants back on the agreed date, call us right away.

10. Payment, deposit and cancellation

Price: the season price covers November 15 to March 1. Shorter stays are priced at monthly, weekly or daily rates for your space, using the cheapest mix of months (30 days), weeks and days for your dates, and never more than the season price. Every stay ends by March 1, 2027.

Deposit: 50% of your quote is due at booking to reserve your space. The balance is due at drop-off or pickup (the day you drop off your plants, or the day we pick them up).

Cancellation: if you cancel at least 7 days before your scheduled drop-off or pickup, we refund your deposit in full. If you cancel less than 7 days before, the deposit is not refunded.

Late pickup: plants still here after March 1, 2027 are charged a late-pickup fee per week, by space size: 3 × 3 ft $50, 3 × 5 ft $75, 5 × 5 ft $100, 10 × 10 ft $200. After March 15, 2027, we may move plants out of the greenhouse to make room. Plants still here after April 1, 2027 are considered abandoned.

11. Photos

We take photos to keep a record of your plants and pots. We will not use them in advertising unless you say yes.

12. Your part

Give us accurate information, tell us about pests, disease, cracks or repairs you know about, remove anything valuable from the pots, and keep your phone number current. Questions? Call 817-367-3377 or text 817-343-7784.